Shipping Information

Shipping 

For information regarding Christmas shipping and timeframes please click here.

We offer free shipping Australia-wide on most products however some items may incur a shipping cost which will be calculated by size and your location. Please view each listing and use our shipping calculator to estimate your shipping price.

Please allow up to 7-10 business days for your order to arrive unless you have ordered personalised items then please allow up to 15 business days. Please note, that sometimes circumstances out of our control (e.g. weather) can delay your order. 

Area of Delivery Estimated Timeframe
Metro Sydney 2-3 business days
Metro Melbourne 3-4 business days
Brisbane, Adelaide 3-6 business days
Perth, Darwin, Cairns 5-10 business days
All other areas 7-10 business days

 

OTHER INFORMATION

  • We only ship to Australian addresses. We do not ship internationally.
  • We do not ship to PO boxes; please always provide a physical address.
  • We use several different couriers companies to ship your order. If available your order will be updated with the tracking number.
  • To save on overhead costs and to keep your prices low, all products are stored and shipped directly from the supplier's warehouse. This may mean that in some cases your order will arrive separately.
  • Please note, a re-delivery fee may be applicable if you are not home. Some orders are shipped as "Authority to leave" carton. If you will not be home, please advise an alternative address.
  • Most orders are shipped 1-2 business days after your order has been placed.

 

Local Pick Up

  • Local pick up is only available for KidKraft products. Pick up is available in Botany, NSW (Mon-Fri 9.30am - 3.30pm).
  • For website orders please choose local pick up as your delivery method. For eBay orders please contact us if you wish to pick up your order. 
  • Details and addresses will not be released until your order is ready for collection. This is to protect the privacy of our suppliers.
  • Your order will be ready for collection approx. 1-2 business days after payment has been received.

 

Order Status

‚ÄčYou can sign into your account and check your order status at any point. Here is what each status means:

  • PICK - your order has been received but not processed yet
  • PACK - your order is processing or for personalised items is currently in production
  • PENDING DISPATCH - a courier is booked for collection
  • PENDING PICKUP - your order is ready for collection if you have chosen local pick up as your shipping option
  • DISPATCHED - your order has been shipped, a tracking will be emailed to you if available
  • CANCELLED - your order has been cancelled at your request or your order could not be fulfilled
  • ON HOLD - your order is currently on hold. It could be for several reasons - payment is pending approval, item is out of stock or you have requested your order to be placed on hold
  • NEW BACKORDER/BACKORDER APPROVED - your order has been placed on back order due to an item being out of stock or on pre-order. Your order will be processed once the item arrives into stock. 

If you have any further questions regarding shipping, feel free to contact us!